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 Web Hosting Service
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1 | I registered a web hosting account for my friend ... |
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Requested and Answered by Hostsdepot on 20-Aug-2007 22:20 (386 reads)
Thank you for contacting Online Support. I apologize for any confusion regarding this issue. Please note that the Chinese government frequently blocks content by preventing IP addresses from being routed through and consists of standard firewall and proxy servers at the Internet gateways. Changing the IP address is not an alternative as this will not guarantee that the Chinese government will not block any additional IP addresses. You can find additional information regarding this issue at the following link: http://en.wikipedia.org/wiki/Internet_censorship_in_mainland_China
I sincerely apologize for any inconvenience this may have caused. To assist us in pinpointing the source of this issue we ask that you provide us with the results of a "trace route". A trace route shows that path that a connection takes from your computer to a website, or another computer.
If you are using the Windows operating system, follow these steps to get the trace route results:
• From your Start Menu, go to "Programs", then to "Accessories".
• Here you will find either "MS-DOS Prompt" or "Command Prompt".
• Click on that program and a window should appear with some information regarding your version of windows and a prompt. The prompt should be similar to the following:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\WINDOWS>
NOTE: The command prompt window may show different text than the above. However, that will not affect this process.
At the prompt, enter the following:
tracert yourdomain.com
After typing this press ENTER, you will get back a long list of information, and it will return to the original prompt you started with. To copy the results, right click on the menu bar of this window, go to "Edit" and select "Mark". Starting at the upper left-hand corner of the command prompt window, highlight the full contents of the trace results. Once you have it all highlighted, press the ENTER key on your keyboard. This will put the highlighted information into your Windows clipboard, allowing you to paste that into a text file to attach to your response.
If you are using Macintosh OSX, you can use an application called Terminal to run a trace route. You should be able to locate Terminal in your hard drive in the Utilities folder, under Applications.
NOTE: Terminal uses a command-line interface. This means you'll be entering commands at a prompt rather than using the more familiar Aqua graphic interface.
Once you have launched Terminal, enter the following to run the trace route:
traceroute yourdomain.com
Once this has completed, highlight the contents of the Terminal window. Click on the "Edit" menu and select "Copy". You can then paste this information into a text file, which you would then attach to your response.
We understand that this is quite a few steps; however this will allow us to further research the problem you are experiencing. We appreciate your assistance in tracking down the source of this problem.
Please let us know if there is any other way we can assist you.
I sincerely apologize for any inconvenience this may have caused. To assist us in pinpointing the source of this issue we ask that you provide us with the results of a "trace route". A trace route shows that path that a connection takes from your computer to a website, or another computer.
If you are using the Windows operating system, follow these steps to get the trace route results:
• From your Start Menu, go to "Programs", then to "Accessories".
• Here you will find either "MS-DOS Prompt" or "Command Prompt".
• Click on that program and a window should appear with some information regarding your version of windows and a prompt. The prompt should be similar to the following:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\WINDOWS>
NOTE: The command prompt window may show different text than the above. However, that will not affect this process.
At the prompt, enter the following:
tracert yourdomain.com
After typing this press ENTER, you will get back a long list of information, and it will return to the original prompt you started with. To copy the results, right click on the menu bar of this window, go to "Edit" and select "Mark". Starting at the upper left-hand corner of the command prompt window, highlight the full contents of the trace results. Once you have it all highlighted, press the ENTER key on your keyboard. This will put the highlighted information into your Windows clipboard, allowing you to paste that into a text file to attach to your response.
If you are using Macintosh OSX, you can use an application called Terminal to run a trace route. You should be able to locate Terminal in your hard drive in the Utilities folder, under Applications.
NOTE: Terminal uses a command-line interface. This means you'll be entering commands at a prompt rather than using the more familiar Aqua graphic interface.
Once you have launched Terminal, enter the following to run the trace route:
traceroute yourdomain.com
Once this has completed, highlight the contents of the Terminal window. Click on the "Edit" menu and select "Copy". You can then paste this information into a text file, which you would then attach to your response.
We understand that this is quite a few steps; however this will allow us to further research the problem you are experiencing. We appreciate your assistance in tracking down the source of this problem.
Please let us know if there is any other way we can assist you.